Terms & Conditions - Robin Interiors

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Robin Interiors - Terms & Conditions Last updated: 07.09.2023

Please read before ordering on our website.

Registered Company Name: Robin Interiors Limited (hereinafter referred to as the “SELLER” or “us” or “we”).
Company Registration Number: 13254340
Head Office Registered Address: Robin Interiors, Halfway House Farm, Hertfordshire, SG12 8PU
Head Office Contact Telephone Number: 01279 597 301
Head Office Contact Email Address: contact@robininteriors.com
VAT Registration Number: 395143285
Website Host: Prestashop

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ABOUT THE TERMS & CONDITIONS

These Terms & Conditions (hereinafter referred to as “CONDITIONS”) apply to any purchase (hereinafter referred to as the “ORDER”) or visit / view complete by any internet user (hereinafter referred to as the “CUSTOMER”) on the website www.robininteriors.com (hereinafter referred to as the "WEBSITE").

The WEBSITE is aimed at general public CUSTOMERS. Professionals must contact the SELLER to receive a separate Terms & Conditions.

Each of the sentences of these CONDITIONS operates separately. If any court or any other relevant authority decides that any of these sentences are unlawful or unenforceable, the remaining sentences will remain in full force and effect.

These CONDITIONS, as well as the relations between the CUSTOMER and the SELLER, are governed by English law. This means that a contract for the purchase of PRODUCTS made through our WEBSITE and any dispute or claim arising out of or in connection with it will be governed by English law.

The CONDITIONS are dated and may be modified and updated by the SELLER at any time.

The CUSTOMER can bring legal proceedings in respect of this contract in the English courts. However, if the CUSTOMER is a resident of Scotland, you may also bring proceedings in Scotland and if the CUSTOMER is a resident in Northern Ireland, you may also bring proceedings in Northern Ireland.

AGREEMENT OF THE CONDITIONS

Any ORDER placed on the WEBSITE necessarily implies the unconditional acceptance by the CUSTOMER of these CONDITIONS. If the CUSTOMER does not agree to these CONDITIONS, the CUSTOMER must not ORDER on the WEBSITE.

The SELLER advises the CUSTOMER to read the CONDITIONS for each new order. The applicable CONDITIONS are those in force at the time of the order. Changes to the CONDITIONS will not apply to PRODUCTS already purchased.

These CONDITIONS are referenced at the bottom of each page of the WEBSITE by means of a link and must be consulted before placing the ORDER.

The CUSTOMER is invited to carefully read, download and print the CONDITIONS and to keep a copy.

The CUSTOMER agrees to carefully read these CONDITIONS and accept them, before paying for an order for PRODUCTS placed on the WEBSITE.

By ticking the box regarding the CONDITIONS on the ‘SHIPPING’ page of your ordering process, the CUSTOMER acknowledges having read, understood and accepted the CONDITIONS unconditionally,

By entering into an order, the CUSTOMER represents and warrants that the CUSTOMER has the legal capacity to enter into these GENERAL CONDITIONS.

Any contract made between the CUSTOMER and the SELLER is only made between the CUSTOMER and the SELLER. No third party will have any rights to enforce any of its terms.

The SELLER has the right to revise and amend these CONDITIONS as required.

The CUSTOMER will be subject to the CONDITIOONS in force at the time of the ORDER from the WEBSITE, unless any change to those CONDITIONS is required to be made by law or governmental authority (in which case it will apply to ORDERS previously placed by the CUSTOMER).

PRODUCT INFORMATION INCLUDING PICTURES

Unless expressly stated otherwise on the WEBSITE, all PRODUCTS sold by the SELLER are new and comply with current legislation and standards applicable in England and Wales.

The SELLER takes responsibility to present the essential characteristics of the on the WEBSITE as per current legislation and standards applicable in England and Wales.

The images of the PRODUCT on our WEBSITE are for illustrative purposes only. Although the SELLER has made every effort to display the colours accurately, the SELLER cannot guarantee that the device which the CUSTOMER uses to view the product will display and reflect the colours of the PRODUCT accurately.

As the PRODUCTS are not mass-produced, and many of them are either handmade from natural materials and are hand-finished, slight variations in colour and size may occur from time to time. The SELLER hopes the CUSTOMER understands this and appreciate the skill and craftsmanship required to make such high quality products. Therefore, the PRODUCTS that are delivered to the CUSTOMER may vary slightly from those images on the WEBSITE.

The SELLER endeavours to check the accuracy of the information on the WEBSITE. However, the SELLER does not warrant that such information will be error free and the CUSTOMER acknowledges that information published on the WEBSITE may include inaccuracies and typological errors.

Although the SELLER has made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.

If the goods do not, on receipt by the CUSTOMER, substantially meet the description on the WEBSITE, the CUSTOMER is entitled to cancel the contract as per the ‘CANCELLATION POLICY’.

PRODUCTS are designed for residential use and the SELLERS does not make any guarantees or warranties about their performance in a commercial environment.

PRODUCT GUARANTEES

The SELLER is required to deliver a compliant PRODUCT, that is to say suitable for the expected use of a similar good and corresponding to the description given on the WEBSITE. This compliance also assumes that the PRODUCT has the qualities that a buyer can legitimately expect given the public statements made by the SELLER, including in advertisements and on labelling.

The SELLER is liable to communicate any lack of conformity existing and any lack of conformity resulting from the packaging, the assembly instructions or the installation at the time of delivery to the CUSTOMER.

PRODUCT PRICE

For all PRODUCTS, the CUSTOMER will find on the WEBSITE the prices displayed in Sterling, except in cases of obvious error.

All taxes including VAT are included in the price. VAT will be set at the rate in force on the date of the order. The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. Any change in VAT rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.

The delivery costs of ORDERS will be payable by the CUSTOMER – please see DELIVERY POLICY for further information.

The price of PRODUCTS are subject to the SELLERs discretion. The PRICE can also be modified in the event of special offers or sales. Therefore, the prices indicated on the WEBSITE may change. The applicable price is that which is indicated on the WEBSITE on the date on which the order is placed by the CUSTOMER.

Sale prices are valid from the time that it displays online and cannot be retrospectively applied to an order. If an item was purchased at full price, it will need to be returned in the appropriate way and then reordered.

Due to the fact stock levels are updated periodically, a product may sell out during time the CUSTOMER has placed an ORDER and when the SELLER tries to fulfil it. If this does happen the SELLER will contact the CUSTOMER within 3 days with an alternative item or refund your money.

PRODUCT OWNERSHIP

The SELLER remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER and their full delivery to the CUSTOMER.

PRODUCT AVAILABILITY

All orders for PRODUCT(s) are subject to the availability of the PRODUCT including the materials required for making the PRODUCT.

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. In any event, if the unavailability was not indicated at the time of the order, the SELLER will take responsibility to inform the CUSTOMER without delay if the PRODUCT is unavailable or subject to any delay.

If the unavailability was not indicated at the time of the order, the SELLER may, at the request of the CUSTOMER:

- Either proceed with a partial shipment of the PRODUCTS available at first, then the shipment of the rest of the order when the other PRODUCTS are available, subject to clear information concerning the additional transport costs that may be incurred.

- Either offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

- Either the CUSTOMER decides to cancel the order for unavailable PRODUCTS, the CUSTOMER will obtain a refund of all sums paid for unavailable PRODUCTS within thirty (30) days of the decision being agreed with the SELLER at the latest.

The SELLER may also provide the CUSTOMER with the opportunity to register an email address on a product page to be notified as soon as stock is booked in to our warehouse.

ORDER PROCESS

To be able to complete an ORDER the CUSTOMER must have an account.

Before completing the ORDER, it is the CUSTOMERS responsibility to check and determine your full ability to receive the PRODUCT ordered. This includes ensuring that the PRODUCTS ordered will pass freely into your room of choice, that they fit in the chosen room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.

When ordering, the CUSTOMER must enter all the necessary information to process the order (mandatory fields are marked *). The information the CUSTOMER provides when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, identity, eligibility and the information communicated.

Regarding PRODUCTS which have options available, the specific references appear when the right options have been selected. Orders placed must include all the information necessary for the proper processing of the order.

To ORDER the following steps described below must be followed: (please note, however, that depending on the CUSTOMER start page, the steps may differ).

(1) The CUSTOMER agrees to take the time to read and check the order at each stage of the order process. Please take the time to read and check your order at each stage of the order process.

(2) Select the PRODUCT of choice by clicking on the PRODUCT concerned and choose the characteristic and quantity desired then click ‘ADD TO CART’

(3) Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER basket. The CUSTOMER can add as many PRODUCTS to the basket as wished.

(4) The CUSTOMER must check the contents of the basket are correct and then click ‘PROCEED TO CHECKOUT’

(5) If the CUSTOMER does not have an account, the CUSTOMER will then be asked to make an ACCOUNT (please follow the displayed steps). If the CUSTOMER does have an account, the CUSTOMER will then be asked to type their email address and password and click ‘SIGN IN’.

(6) The CUSTOMER is asked to input the delivery address and billing address and any other relevant comments then click ‘PROCEED TO CHECKOUT’.

(7) The CUSTOMER is asked to select a shipping option and to agree to these Terms & Conditions by ticking the box, and then finally clicking ‘PROCEED TO CHECKOUT’.

(8) The CUSTOMER is invited once again, to check the content of the order (including PRODUCTS details, shipping cost, product cost, total cost including VAT. Then the CUSTOMER is asked to input payment details, and asked to click on ‘BUY NOW’ to complete ORDER.

(9) Once all above steps are completed, an ORDER confirmation page will appear on the WEBSITE and via the CUSTOMERS email to acknowledge receipt of the ORDER (the SELLER does not send any order confirmation by post or fax).

ORDER PAYMENT

When ordering, the CUSTOMER must enter all the necessary information for payment (mandatory fields are marked *).

The CUSTOMER can pay for PRODUCTS on the WEBSITE according to the means offered by the SELLER. The SELLER will accept the following means of payment: Mastercard and Visa.

The CUSTOMER guarantees they hold all the authorizations required to use the chosen means of payment.

The CUSTOMER guarantees the payment details provided are valid and correct.

The CUSTOMER guarantees the funds required to pay for the ORDER.

The CUSTOMER will receive the original of the invoice upon DELIVERY of the ORDER and a copy of the invoice via invoice titled ‘INVOICE’. Neither the order confirmation that the CUSTOMER gets online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by email constitutes an invoice.

The date of the order is the date on which the SELLER acknowledges online receipt of the order. The deadlines indicated on the WEBSITE do not begin to run until this date.

Please see the PRIVACY POLICY for details about the security and confidentiality of the data transmitted online as part of the online payment on the WEBSITE.

The payment will be taken from the CUSTOMERS account as soon as the ORDER is placed on the WEBSITE.

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment within 48 hours.

In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money owed by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.

ORDER STATUS

Firstly, the CUSTOMER should check the status of the DELIVERT with the online tools of the chosen carrier. If this is not applicable, the CUSTOMER can check the status of the ORDER via contacting us.

GIFT VOUCHERS AND DISCOUNT CODES

Gift vouchers are not currently available for purchase, but vouchers may be offered or provided by the SELLER through promotions, or in other circumstances. The voucher may be: (1) emailed to the recipient; or (2) printed and sent via post to the recipient.

Unless otherwise stated, vouchers are valid for one year from the date of issue and cannot be extended, in any circumstance.

The value of any voucher or discount code used will be deducted from the total cost of the order. If any balance remains from the voucher or discount code, this will be lost.

The minimum spend requirement will be specified on the voucher or discount code itself.

Vouchers or discount codes may be provided in any denomination.

Vouchers or discount codes must not be posted on consumer forums. The SELLER will invalidate vouchers or discount codes posted in such a way.

Only one discount code or voucher can be applied to any one order, this includes any promotional codes or offers.

When the CUSTOMER uses a voucher or discount code the CUSTOMER assures the SELLER that the CUSTSOMER is the duly authorised recipient of the voucher or discount code (as applicable) and that the CUSTOMER is using it in accordance with these CONDITIONS, lawfully and in good faith.

If the SELLER believes a voucher or discount code is being used in breach of these CONDITIONS, unlawfully or in bad faith, the SELLER reserves the right to reject or cancel the voucher or discount code.

If the CUSTOMER has any difficulty redeeming their voucher or discount code or have any questions then please contact us for further assistance.

Any order for PRODUCTS made using a voucher or discount code will be governed by these CONDITIONS.

LINKS

This WEBSITE may contain links to other websites run by other organisations, these are provided solely for the CUSTOMERS convenience including for informational purposes. The SELLER is not responsible for the CONDITIONS of other websites, even if the CUSTOMER accesses them using links from this WEBSITE. Accessing other websites from this WEBSITE is done entirely at the CUSTOMERS own risk. If the CUSTOMERS use these links the CUSTOMERS leaves this WESBITE and these CONDITIONS. The SELLER encourages the CUSTOMER to read the CONDITIONS of other websites visited. The SELLER does not control, and are not responsible for other websites, their content or their availability. The SELLER, in no way endorses, or makes representations about them, or any material found on them.

The CUSTOMER may link to our WEBSITE (www.robininteriors.com), provided the CUSTOMER does so in a way that is fair, legal and does not damage our reputation or take advantage of it. The CUSTOMER must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The CUSTOMER agrees to remove any link to our WEBSITE on a website owned or controlled by the CUSTOMER on receipt of a request from the SELLER.

COMPLAINTS AND DISPUTES

The CUSTOMER agrees to alert the SELLER as to any complaint/dispute via the following email: contact@robininteriors.com and/or postal address: Robin Interiors, Danebridge, Much Hadham, Hertfordshire, SG10 6JG (United Kingdom).

Prior to any involvement of the relevant court, priority will be given to informal negotiation in a spirit of loyalty and good faith with a view to reaching an amicable agreement should any conflict relating to this contract occur.

Throughout the informal stage of this process and until its conclusion, the parties agree to refrain from taking any legal action against each other.

In the unlikely event that we are not able to resolve the dispute informally, the dispute will be formally dealt with under the jurisdiction of the relevant courts.

LAW & COMPLIANCE WITH LAWS

The purchase of PRODUCTS through our WEBSITE will be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

The WEBSITE may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the WEBSITE and any transactions conducted on or through the WEBSITE.

WAIVER

No waiver by the SELLER shall be construed as a waiver of any proceeding or succeeding breach of any provision.

SEVERANCE

If any part of the CONDITIONS shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the CONDITIONS and shall not affect the validity and enforceability of any of the remaining provisions of the CONDITIONS.

LIABILITY

While the SELLER will use reasonable endeavours to verify the accuracy of any information placed on the WEBSITE, the SELLER makes no warranties, whether express or implied in relation to its accuracy. The WEBSITE is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the WEBSITE, or any transaction that may be conducted on or through the WEBSITE including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

The SELLER makes no warranty that the WEBSITE will meet the CUSTOMERS requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. The SELLER will not be responsible or liable to the CUSTOMER for any loss of content or material uploaded or transmitted through the WEBSITE.

To the fullest extent permissible under applicable law, the SELLER disclaims any and all warranties of any kind, whether express or implied, in relation to the PRODUCTS. This does not affect your statutory rights as a consumer, nor does it affect your right to contract cancellation.

The SELLER will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the CONDITIONS for:

any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the CONDITIONS.

Nothing in the CONDITIONS shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

COPYRIGHT

All PRODUCT names, copy, product images, buttons, WEBSITE graphics are copyright of Robin Interiors Limited. No unauthorised use of copy, product tiles or product images may be used without express permission or approval by Robin Interiors Limited.

INTELLECTUAL PROPERTY

The CUSTOMER acknowledges and agrees that all copyright, trademarks and all other intellectual property rights in all material or content (including but not limited to pictures, designs, logos, photographs, text written and other materials) supplied as part of the WEBSITE located at www.robininteriors.com or any subsequently URL which may replace them shall remain at all times vested in us or our licensors. The CUSTOMER is only permitted to use this material only as expressly authorised by us or our licensors.

The CUSTOMER acknowledges and agrees that the material and content contained within the WEBSITE is made available for your personal non-commercial use only and that the CUSTOMER may (if necessary to complete an ORDER) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the WEBSITE is strictly prohibited. The CUSTOMER agrees not to (and agree not to assist or facilitate any third party to) copy, publish, distribute, commercially exploit, display, reproduce, transmit, or create derivative works of such material and content.

TRADEMARKS

'Robin Interiors - Furniture and Decoration' is a registered trademark of Robin Interiors Limited.